Fare Conditions

Fare conditions

Dear passengers,

The updated system of tariffs starts on July 1, 2017, which is noted for its accessible options as free luggage allowance, possibility to change the flight date or to return the ticket.

For convenience of those passengers, who plan their trips beforehand, please be advised that new Optimal tariff has been introduced. This tariff is suitable for passengers, who travel in the company of friends and family since 15 kg free luggage allowance is included to ticket cost in addition to hand luggage.

In the event of changes or ticket return fee will amount to 10% of ticket cost.

On top of mentioned above while booking on our web-site, in the sales office or in agencies you may get additional 10 kg luggage allowance for 2000 KZT to free luggage allowance.

Optimal tariff is available for sale 10 days before the flight date.

Seats are limited, please get tickets in advance.

Important!

 

Check-in for all Qazaq Air flights closes 40 minutes before departure.

Fare rules on flights operating as of July 1, 2017

Fare rules

Saver B

Optimal S

Flexible Y

Changes

Charge  30 percent of the fare

Charge  10 percent of the fare

Permitted free

Cancellation

Charge 30 percent of the fare for cancel/refund

Charge 10 percent of the fare for cancel/refund

Permitted free

No-Show

Charge 30 percent of the fare for no-show

Charge 10 percent of the fare for no-show

Permitted free

Maximum stay period

1 М

3 М

12 М

Free baggage allowance

10kg

15kg

20kg

Combinability

Permitted

Permitted

Permitted

Rerouting

Not permitted

Not permitted

Not permitted

Upgrade

Permitted within the group Flexible, Optimal and Saver. Difference between the current fare and new available fare will be collected at the time of the ticket reissue.

Permitted within the group Flexible and Optimal . Difference between the current fare and new available fare will be collected at the time of the ticket reissue.

Permitted within the group Flexible. Difference between the current fare and new available fare will be collected at the time of the ticket reissue.

Discounts for children

Infant without a seat

free

free

free

Infant with a seat

50% of the fare

50% of the fare

50% of the fare

Сhild aged 2 - 14

50% of the fare

50% of the fare

50% of the fare


 * The service fee will not be refunded when returning the ticket

 

Attention! Violation of the flight coupons sequence is not allowed.

If you do not use one of the segments of the route without notifying the Carrier, all other segments will be cancelled.

Change and refund

Difference between the current fares and the new available fare will be collected at the time of the ticket reissue.

Note: within the same fare group, there are several different fare levels which are available at different times depending on the date of purchase.

Attention! Changing the travel coupons use sequence or cancelling one or more travel segments effects the change in the conditions of the contract of carriage, and can lead to changes in the price of transportation.

The amount of refund in case of cancelling all or part of the ticket depends on the fare rules.

Important!

A ticket validity for changes and refunds for all fares is 1 year:

  • for unused tickets: from the date of issue
  • for partially used tickets: from the date of the first segment flight.

For partially used through fares refund is not permitted.

Fuel surcharge amount is non-refundable.

Attention!

From May 1, 2016, a commission of 700 tenge is charged for each Qazaq Air ticket issued in Kazakhstan.