Qazaq Air - Fare Conditions

Fare Conditions

Fare conditions

Dear passengers,

The updated system of tariffs starts on July 1, 2018.

Fare rules on flights operating as of July 1, 2018

Fare rules

Saver B

Optimal S

Flexible Y

Changes

Charge  50 percent of the fare

 

Charge  30 percent of the fare

Permitted free

Cancellation

Non-refundable

 

Charge 30 percent of the fare for cancel/refund

Permitted free

No-Show

In case of No-Show refund and change are not permitted

 

Charge 30 percent of the fare for no-show

Permitted free

Maximum stay period

1 М

3 М

12 М

Free baggage allowance

10kg

15kg

20kg

Combinability

Permitted

Permitted

Permitted

Rerouting

Not permitted

Not permitted

Not permitted

Upgrade

Permitted within the group Flexible, Optimal and Saver. Difference between the current fare and new available fare will be collected at the time of the ticket reissue.

Permitted within the group Flexible and Optimal . Difference between the current fare and new available fare will be collected at the time of the ticket reissue.

Permitted within the group Flexible. Difference between the current fare and new available fare will be collected at the time of the ticket reissue.

Discounts for children

Infant without a seat

free

free

free

Infant with a seat

50% of the fare

50% of the fare

50% of the fare

Сhild aged 2 - 14

50% of the fare

50% of the fare

50% of the fare

* These fare rules applies for bookings starting from July 1, 2018, including bookings that were issued before July 1, 2018.


 * The service fee will not be refunded when returning the ticket

In the event of the refund of booking amount fees are applied YQ and YR according to fare rules at the relevant segment.

Unused airport charges are refundable.

Attention! Violation of the flight coupons sequence is not allowed.

If you do not use one of the segments of the route without notifying the Carrier, all other segments will be cancelled.

Change and refund

Difference between the current fares and the new available fare will be collected at the time of the ticket reissue.

Note: within the same fare group, there are several different fare levels which are available at different times depending on the date of purchase.

Attention! Changing the travel coupons use sequence or cancelling one or more travel segments effects the change in the conditions of the contract of carriage, and can lead to changes in the price of transportation.

The amount of refund in case of cancelling all or part of the ticket depends on the fare rules.

Important!

A ticket validity for changes and refunds for all fares is 1 year:

  • for unused tickets: from the date of issue
  • for partially used tickets: from the date of the first segment flight.

Attention! For tickets that have been upgrading, the refund is made according to the rules for applying the fare of the original ticket.

For partially used through fares refund is not permitted.

In the event of refund of booking amount, a penalty is applied on the fuel surcharge (YQ) according to fare rules at relevant segment.

Unused airport charges are refundable

Attention!

From May 1, 2016, a commission of 700 tenge is charged for each Qazaq Air ticket issued in Kazakhstan.