» Baggage

The norm of free conveyance is defined by rules of fare:

We recommend you to arrive at the place of check-in not later than 1,5 hours before the departure for the procedures of check-in and baggage handling.
Check-in and luggage acceptance ends 40 minutes before the departure.
If you need an additional piece of baggage, you can purchase it for an additional fee in advance with a discount or during check-in at the airport.
If your baggage exceeds the allowance by weight, you can purchase each kilogram of excess weight for an additional fee during check-in at the airport.

An additional service fee is charged by the service company when ordering additional services at the departure airport on International flights

You can save when you pay for excess luggage.

Use one of the following options:

Cost of extra baggage (the sum of three dimensions is 158 cm):

Cost of oversized extra baggage (the sum of three dimensions is 215 cm):

Cost of excess baggage during check-in at the airport:

For subsidized flights each 1 kg of excess weight costs 120/150/200 KZT.

Note:

The amount of accepted luggage for 1 adult shouldn’t exceed 32 kg.
Return of the excess luggage cost is made upon passenger request until the end of the check-in.
If the conditions of carriage are changed, re-registration of the extra baggage service is performed without penalties.
The discount is not applied for carriage of animals on board of the aircraft.

Free hand luggage allowance:

If your hand luggage exceeds the free allowance by weight, you can purchase each kilogram of excess weight for an additional fee during check-in at the airport only on direct flights. Payment for an additional piece of hand luggage on transit flights is charged separately for each flight.

If your hand luggage exceeds your free baggage allowance, you can increase the allowance only on direct flights:

Use one of the following options:

Cost of increased hand luggage:

Cost of increased hand luggage on international flights:

For subsidized flights each 1 kg of excess weight costs 150 KZT.

Note:

The amount of accepted hand luggage for 1 adult shouldn’t exceed 10 kg.
In case of a refund, payment for the excess baggage carriage is subject to penalty according to fare rules on the relevant segment of route.
Return of the transportation cost for excess luggage is made upon passenger request until the end of the check-in.

For your information:

Passengers bear the responsibility for personal property and the hand-luggage taken inside of the plane.
In case of destruction, theft, loss or damage of personal property and hand-luggage, the Carrier bears the responsibility in case the specified events are proved to be the results of inadequate actions of the Carrier or its employees, or agents; In this case responsibility of the Carrier is limited to the sum specified in the conditions of transportation of passengers and luggage.

Above the established norm of free luggage allowance the passenger can carry free of charge the following items necessary for them during the landing time, disembarkation or in flight if they are in the hands of the passenger and not in the luggage:

A handbag;
A folder of papers;
A coat or a raincoat;
A plaid;
An umbrella;
Printed publications for reading in flight;
Nutrition for a child and a road cradle;
A wheelchair for a disabled person;
A laptop.

It is forbidden to carry both in hand-luggage and in the checked luggage of the passenger:

EXPLOSIVE SUBSTANCES AND SUBJECTS THEREOF: explosive devices, ammunition, illuminating substances and missiles;
EXPLOSIVE SUBSTANCES: fireworks, firecrackers, signal rockets, cartridges;
FLAMMABLE SUBSTANCES: gasoline lighters and heating appliances, paints, matches and “Bengal lights”;
TOXIC SUBSTANCES: bleaches, peroxides;
COMPRESSED AND LIQUEFIED GASES: deeply chilled inflammable, non-flammable, poisonous, butane, oxygen, propane, balloons for aqualungs;
POISONING, IRRITATING SUBSTANCES: insecticides, herbicides, arsenic, cyanides;
RARE MATERIALS AND CORROSIVE SUBSTANCES: acids, alkaline elements of nutrition;
FLAMMABLE SOLID SUBSTANCES AND LIQUIDS;
MAGNIFIED MATERIALS;
RADIOACTIVE MATERIALS;
INFECTIOUS MATERIALS: bacteria, living viruses;
MERCURY and other substances, items falling into the category of the above substances, cargo and items which raise doubts about the safety of their transportation and which can be used for arson, explosion or threat to the lives of passengers and crew members of aircraft;
OXIDIZING MATERIALS AND ORGANIC ACIDS;
SUBSTANCES AND LIQUIDS OF UNKNOWN COMPOSITION: (honey, jam, etc.)without a factory packaging, a corresponding technical passport and certificate.

Dangerous substances and objects are allowed for transportation on board of the aircraft with observance of the required conditions.

Cold weapon and sharp objects

Crossbows, spear guns, swords, sabers, back-swords, broad swords, bayonets, daggers, scalpels, skates, harpoons, spears, hunting knives, with ejecting blades, with locking locks – any sharp objects that can inflict stabbing and cutting wounds.

Cutting items: knives for writing, penknives, for cutting meat, for splitting ice, household knives (scissors) with blade length (blades) over 60 mm, blades without package.

Allowed in the luggage

Firearms and light weapons

Weapon for a paint-ball;
Pneumatic weapon;
Signal weapon;
Cut weapon;
Start guns;
Construction guns;
Parts shooting and firearms (except for rifle-scopes);
Toy weapon of any type;
Ammunition (box with cartridges) for sport. The small quantity of cartridges for the personal purposes shall be safely packed into the package made of cloth, wood, metal and intended for transportation of a small amounts of arms. At most 5 kg (11 lb) of ammunition in total weight on one person for the personal purposes.

Allowed in the luggage

Different objects

Alcoholic beverages containing more than 24%, but no more than 70% of alcohol on volume, with a capacity no more than 5 l. and if they are in tight container intended for retail trade in the luggage of the passenger. The total net of such drinks for one person is 5 l. Alcoholic beverages with the content of alcohol on volume more than 24% don’t fall under action of any restrictions, except restrictions on packing.
No radioactive drugs and toilet accessories, including aerosols. Aerosols without any additional danger and for usage in the sports or household purposes are transported only in the registered baggage. The total net of all such products is transported by each person doesn’t exceed 2 kg or 2 I and the quantity net of a separate product shouldn’t exceed 0,5 kg or 05 I.
The hair sprays, varnishers, colognes and medicines containing alcohol only in the registered luggage. The total net of all such products transported by each person doesn’t exceed 2 kg or 2 I and the quantity net of a separate product shouldn’t exceed 0,5 kg or 05 I.
With the permission of air-company small cylinders with gaseous oxygen or air, necessary for the medical purposes.
Drills, saws, screw-drivers, scrap, hammers, pincers, flat-nose pliers, wincher, adjustable and wrenches, blowtorches, etc.
Axes and ice axes.
The devices generating heat such as underwater lamps and blowtorches.

Allowed in the luggage

If there are any failures with a passenger’s baggage (sending, shortage of places, damage), as well as in case of loss of baggage you must contact the airport Lost and Found service or to an airline Representative.

Employees of the Lost&Found service (or a representative of the airline) fix malfunctions (damages), the fact of loss of baggage or the fact of non-arrival of baggage, a PIR (commercial act) is drawn up and issued to the passenger.

The claim must be submitted in writing form, contain all the necessary information for its consideration and sent to the following email: info@flyqazaq.com .

PIR Act (Commercial Act)
Booking or ticket number, route, and date of the flight
Tear-off ticket of the baggage tag (a copy of good quality)
Photos of damaged baggage

Terms for filing a claim:

for domestic flights, immediately after damage detection
for international flights immediately and within seven days from the date of receipt of baggage
in case of delay in baggage delivery — no later than 21 days from the date of receipt of baggage by the passenger