Company mail

Company mail – a service for urgent dispatch of written correspondence and small parcels on QAZAQ AIR flights. Now you do not need to look for someone to pass the document or parcel, because you can send them reliably, quickly and safely with the help of our airline!

List of allowed types of parcels

• Written correspondence from legal entities and individuals, which unit weight does not exceed 2 kg and has the size of a standard envelope no larger than A-3 (in agreement with the Airline the size and weight may be increased);
• Parcels with the weight of a unit not exceeding 5 kg and the dimensions not exceeding 564525 cm.;
• Medicines and medical goods up to 5 kg and with dimensions not exceeding 564525 cm (only when submitting a fiscal receipt, ESF with the name of the drug).;
• Original documents: ID card, passport, birth certificate, marriage certificate, divorce certificate, death certificate, certificate of vehicle registration, driver’s license, diploma of education, certificate of vocational training, documents certifying the right of ownership.

The following types of items are not accepted for carriage:

• Securities;
• Documents having the character of title;
• Currency;
• Items that, by their nature or packaging, may pose a risk to the health and life of workers, to soil or deface other mail items;
• Works of art, antiques and other items of artistic, historical, scientific and other cultural value;
• Plants, products of plant origin, as well as animals, products of animal origin;
• State awards (orders, signs, medals);
• Biosamples, laboratory analyses, medications requiring temperature control, medications packed with refrigerant; any liquid medications;
• Smartphones, phones, laptops, equipment containing lithium-ion batteries;
• Any liquids;
• Jewelry.

Conditions of shipment:

• All shipments are accepted only unsealed;
• The airline has the right to refuse the customer in case the parcel or any other type of item does not meet the acceptable standards of carriage, or has questionable content;
• The airline is not responsible for the safety of fragile items;
• Written correspondence of legal and physical persons shall be carried in envelopes. The data of sender (city, post, full name, contact phones) and recipient (city, post, name, contact phones) should be specified on an envelope, an outgoing number and a three-letter code of destination city should be written down.

Fares for the service of the company mail:

Points of reception, issuance and storage of unclaimed mail at airports:

Astana
Nursultan Nazarbayev International Airport
Terminal 2, floor 2, “QAZAQ AIR” office
Kabanbay Batyr Ave. 119 Kabanbay Batyr Ave.
Working hours: 24/7
Mail acceptance: 2 hours before flight
Mail delivery: 1.5 hours after arrival

Almaty
Almaty International Airport
Domestic departures hall, floor 1, ticket office 10 “Transavia Service
Ul. Mailina St., 2
Working hours: 24/7.
Mail acceptance: 2 hours before departure
Mail delivery: 1 hour after arrival

Atyrau
Atyrau International Airport
Terminal 1, floor 2, “QAZAQ AIR” office
22, Abulhayir Khan Ave.
Business hours: according to flight departures
Mail acceptance: at least 2 hours before departure
Mail delivery: 1 hour after arrival

Shymkent
Shymkent International Airport
QAZAQ AIR” office
Business hours: according to flight departures
Mail acceptance: no later than 2 hours before flight departure
Mail delivery: in 1 hour after arrival
You must have your ID card and delivery note (printout or photo).

Kostanay
Kostanay International Airport
Floor 1, QAZAQ AIR office
Business hours: according to flight departures
Mail acceptance: no later than 2 hours before flight departure
Mail delivery: 1 hour after arrival.
You must have your ID card and delivery note (printout or photo).

Taldykorgan
Taldykorgan International Airport
Domestic Departures Hall, QAZAQ AIR Check-in Desk
Business hours: Departures according to flights
Mail acceptance: no later than 2 hours prior to departure.
Mail delivery: 1 hour after arrival

Ust-Kamenogorsk
Ust-Kamenogorsk International Airport
Domestic departures hall, “QAZAQ AIR” check-in counter, address the representative
Business hours: Departures according to flights
Mail acceptance: no later than 2 hours before flight departure.
Mail delivery: 1 hour after arrival

Omsk
International Airport “Omsk-Central
25, Trans-Siberian str. QAZAQ AIR” office 311 (the building of “AERO” hotel in front of the airport).
Working hours: 07:00-12:00, from 20:00-23:00 daily
Mail acceptance: 2 hours before departure
Mail delivery: 1.5 hours after arrival

Baku
Heydar Aliyev International Airport
Terminal 1, Zone B, Qazaq Air representative desk
IQ520 Baku (GYD) – Aktobe (AKX) flight
Mail acceptance: 2 hours before flight
Mail delivery: 1.5 hours after arrival

Points of reception, issuance and storage of unclaimed items in the city:

Kostanay
Transavia Air Agency, 156 Baimagambetova str.
Working schedule: 09:00-21:00 daily
Contact: +7 (7142) 50-10-11, +7 (7142) 50-19-66
It is necessary to have an identity card and an invoice (print or photo)

Taldykorgan
Transavia Air Agency, 104 Birzhan Sal Str., office 3.
Contacts: +7 (777) 747-27-92, +7 (7282) 24-08-95
Working hours: 10:00-17:00, Monday-Friday
10:00-14:00, Saturday-Sunday
You must have your ID card and invoice (print or photo)

Ust-Kamenogorsk
Transavia Air Agency, 31 Kazakhstan str.
Working hours: 10:00-18:00, Monday to Friday
Contacts: +7 (7232) 24-23-23, +7 (777) 776-79-96
You should have your ID card and invoice (print or photo)