To receive a confirmation letter about the usage of the ticket, you need to send a request by e-mail firstname.lastname@example.org.
Starting October 1st, 2021, fee for providing a confirmation letter is 2000 KZT.
After contacting email@example.com, a flight confirmation letter will be sent to your email address within 5 business days.
Confirmation letter can be issued only in a currency that was used for purchasing a ticket.
To request Confirmation Letter that Your air ticket was used, you must provide your full name, booking number and passenger ticket. Otherwise, request will not be accepted for consideration.
If the request is sent by a third party (for example, by accountant of the company where the passenger works), then this request must be send on the official letterhead of the company. Otherwise, request will not be accepted for consideration.
To receive a confirmation letter about flight cancellation/delay, you need to send an e-mail request firstname.lastname@example.org.
After applying to email@example.com confirmation letter about flight cancellation / delay will be sent to your email address within 5 working days.
No other confirmation letters can be provided, and requests for other confirmation letters will not be considered.