Confirmation letter

To obtain confirmation of the usage of your ticket, please send request to the head office ref@flyqazaq.com

Starting October 1st, 2021, fee for providing a confirmation letter is 2000 KZT.

After contacting ref@flyqazaq.com, a flight confirmation letter will be sent to your email address within 5 business days.

To request Confirmation Letter that Your air ticket was used, you must provide your full name, booking number and passenger ticket. Otherwise, request will not be accepted for consideration.

If the request is sent by a third party (for example, by accountant of the company where the passenger works), then this request must be send on the official letterhead of the company. Otherwise, request will not be accepted for consideration.

This service is intended only to receive Confirmation Letter that Your air ticket was used. Requests for duplicate boarding pass and flight delay confirmation letter will not be accepted for consideration.