Cancellation of all flights from March 22 to March 31, 2020

Dear passengers!

In connection with the introduction of the emergency mode in Kazakhstan, quarantine in Nur Sultan and Almaty and the closure of airports, QAZAQ AIR announces the cancellation of all its flights in all directions from March 22 to March 31, 2020.

To issue a return ticket with a departure date for quarantine, please follow the following instructions:

When purchasing through the website or at the airline’s box office, you must send a request to
When buying through agents (for example,,, Santufei, etc.), you must contact the place of purchase of tickets
Given that a large number of returns are currently being received, please be calm. All applications for a refund will be processed in order of priority and a reply will be received for each.

Information on resuming flights will be available later on the airline’s website You can also contact our partner and airline ticket sales agencies in Kazakhstan.

The main priority of QAZAQ AIR is safety and comfort for our passengers.

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