Commander mail

Commander mail is a service for express shipment of letter post and small parcels on QAZAQ AIR flights. Now you do not need to look for someone to send a document or a parcel, because you can send them reliably, quickly and safely with the help of our airline!

List of acceptable types of shipments

• Written correspondence from legal entities and individuals, the unit weight of which does not exceed 2 kg and has the dimensions of a standard envelope of A-5, A-4, A-3 format (in agreement with the airline, the size and weight can be increased).
• Parcels, the unit weight of which does not exceed 5 kg and with dimensions not exceeding 56*45*25 cm.
• Medicine and medical supplies up to 5 kg and with dimensions of no more than 56*45*25 cm (only upon presentation of a fiscal receipt or an electronic fiscal receipt indicating the name of the medicine).

The following types of shipments are not accepted for carriage:

• Originals of documents of certifying or legal character (birth certificates, passports, identity cards, marriage certificates);
• Securities;
• Currency;
• Any items related to dangerous goods in accordance with the list;
• Perishable food products;
• Items that, by their nature or packaging, may pose a danger to the health and life of employees, stain or spoil other postal items;
• Works of art, antiques, other items of artistic, historical, scientific and other cultural value;
• Plants, products of plant origin, as well as animals, products of animal origin;
• State awards (orders, signs, medals);
• Biosamples, laboratory tests, medicine requiring temperature control, medicines packed with refrigerant; any liquid medicines;
• Smartphones, telephones, laptops, equipment containing lithium ion batteries;
• Any liquids.

Shipping conditions:

• All shipments are accepted only unsealed.
• The airline has the right to refuse carriage to the client if the parcel and other type of shipment does not pass according to the standards acceptable for transportation or has questionable content.
• The airline is not responsible for the safety of fragile items.
• Written correspondence of legal entities and individuals is transported in envelopes. The envelope contains the data of the sender (city, position, full name, contact numbers) and the recipient (city, position, full name, contact numbers), an outgoing number is assigned and a 3-letter code of the destination city is prescribed.

Prices for the commander mail service:

Points of acceptance, pickup and storage of unclaimed shipments at airports:

Nur-Sultan
Nursultan Nazarbayev International Airport
Terminal 2, floor 2, office “QAZAQ AIR”
Kabanbai Batyr Ave., 119
Working hours: 08:00-20:00 daily
Acceptance of mail: 2 hours before departure
Delivery of mail: 1.5 hours after arrival

Almaty
Almaty International Airport
Domestic Departures Hall, floor 1, Transavia Ticket Office
ул. Майлина, 2
Working hours: 08:00-20:00 daily
Acceptance of mail: 2 hours before departure
Delivery of mail: 1 hour after arrival

Zhezkazgan
Zhezkazgan airport
Terminal 1, floor 2, office “QAZAQ AIR”
Working hours: according to flight departures
Acceptance of mail: no later than 2 hours before departure
Delivery of mail: 1 hour after arrival

Aktau
Aktau International Airport
Terminal 1, floor 2, office “QAZAQ AIR”
Working hours: according to flight departures
Acceptance of mail: no later than 2 hours before departure
Delivery of mail: 1 hour after arrival

Atyrau
Atyrau International Airport
Terminal 1, floor 2, office “QAZAQ AIR”
Abulhayir Khan Ave., 22
Working hours: according to flight departures
Acceptance of mail: no later than 2 hours before departure
Delivery of mail: 1 hour after arrival

Shymkent
Shymkent International Airport
Office “QAZAQ AIR”
Working hours: according to flight departures
Acceptance of mail: no later than 2 hours before departure
Delivery of mail: 1 hour after arrival
You must have an identity card and invoice (printout or photo) with you

Aktobe
Aktobe International Airport
ул. Богенбай Батыра, 44А
Office “QAZAQ AIR”
Working hours: according to flight departures
Acceptance of mail: no later than 2 hours before departure
Delivery of mail: 1 hour after arrival
You must have an identity card and invoice (printout or photo) with you

Kostanay
Kostanay International Airport
Floor 1, office “QAZAQ AIR”
Working hours: according to flight departures
Acceptance of mail: no later than 2 hours before departure
Delivery of mail: 1 hour after arrival
You must have an identity card and invoice (printout or photo) with you

Kyzylorda
Korkyt Ata International Airport
Domestic Departures Hall, “QAZAQ AIR” check-in counter, contact a representative
Working hours: according to flight departures
Acceptance of mail: no later than 2 hours before departure
Delivery of mail: 1 hour after arrival

Pavlodar
Pavlodar International Airport
Working hours: according to flight departures
Acceptance of mail: no later than 2 hours before departure
Delivery of mail: 1 hour after arrival
You must have an identity card and invoice (printout or photo) with you

Petropavlovsk
Petropavlovsk International Airport
Domestic Departures Hall, “QAZAQ AIR” check-in counter, contact a representative
Working hours: according to flight departures
Acceptance of mail: no later than 2 hours before departure
Delivery of mail: 1 hour after arrival
You must have an identity card and invoice (printout or photo) with you

Semey
Semey International Airport
Working hours: according to flight departures
Acceptance of mail: no later than 2 hours before departure
Delivery of mail: 1 hour after arrival
You must have an identity card and invoice (printout or photo) with you

Taldykorgan
Taldykorgan International Airport
Domestic Departures Hall, “QAZAQ AIR” check-in counter, contact a representative
Working hours: according to flight departures
Acceptance of mail: no later than 2 hours before departure
Delivery of mail: 1 hour after arrival

Taraz
Aulie-Ata International Airport
Floor 1, “Taraz International Airport” agency
Working hours: according to flight departures
Acceptance of mail: no later than 2 hours before departure, contact a representative
Delivery of mail: 1 hour after arrival

Ust-Kamenogorsk
Ust-Kamenogorsk International Airport
Domestic Departures Hall, “QAZAQ AIR” check-in counter, contact a representative
Working hours: according to flight departures
Acceptance of mail: no later than 2 hours before departure
Delivery of mail: 1 hour after arrival

Points of acceptance, pickup and storage of unclaimed shipments in cities:

Kostanay
Aviation agency “Transavia”, Baimagambetov st., 156
Working hours: 09:00-21:00 daily
Contacts: +7 (7142) 50-10-11, +7 (7142) 50-19-66
You must have an identity card and invoice (printout or photo) with you

Kyzylorda
Aviation agency “Shakh”, Kazybek bi st., 24
Contacts: +7 (7242) 27-07-90
Working hours: 10:00-17:00, Monday to Friday
You must have an identity card and invoice (printout or photo) with you

Pavlodar
Aviation agency “Shakh”, Academician Chokin st., 31-195
Working hours: 10:00-16:00, Monday to Friday
Contacts: +7 (7182) 67-14-55, +7 (7182) 67-14-54
You must have an identity card and invoice (printout or photo) with you

Petropavlovsk
Aviation agency «Travel Express», Buketov st., 51
Contacts: +7 (7152) 46-41-68
Working hours: 10:00-17:00, Monday to Friday

Semey
Aviation agency «Travel Express», Urankhaev st., 62
Contacts: +7 (7222) 56-93-48, +7 (771) 766-19-97
Working hours: 10:00-17:00, Monday to Friday

Taldykorgan
Aviation agency “Transavia”, Birzhan Sal st., 104, office 3
Contacts: +7 (777) 747-27-92, +7 (7282) 24-08-95
Working hours: 10:00-17:00, Monday to Friday
10:00-14:00, Saturday to Sunday
You must have an identity card and invoice (printout or photo) with you

Ust-Kamenogorsk
Aviation agency “Transavia”, Kazakhstan st., 31
Working hours: 10:00-18:00, Monday to Friday
Contacts: +7 (7232) 24-23-23, +7 (777) 776-79-96
You must have an identity card and invoice (printout or photo) with you