Fare conditions (from 28.03.2021)

 LIGHTOPTIMUMCOMFORTYOUTH (16-22) / SENIOR (60+)SUBSIDIZED
Hand luggage1 piece weighing up to 5 kg with dimensions 40x25x20cm1 piece weighing up to 5 kg with dimensions 40x25x20cm1 piece weighing up to 5 kg with dimensions 40x25x20cm1 piece weighing up to 5 kg with dimensions 40x25x20cm1 piece weighing up to 5 kg with dimensions 40x25x20cm
Checked-in luggagePaid1 piece weighing up to 23 kg with the sum of three dimensions no more than 158 cm2 pieces weighing up to 23 kg with the sum of three dimensions no more than 158 cm1 piece weighing up to 23 kg with the sum of three dimensions no more than 158 cm1 piece weighing up to 20 kg with the sum of three dimensions no more than 158 cm
RebookingNot allowedAllowed, with a penalty of 30% of the ticket priceAllowed, no penaltyAllowed only before departure, no penalty, YQ & YR fees are non-refundableAllowed, no penalty
RefundNot allowedAllowed, with a penalty of 30% of the ticket price, YQ & YR fees are non-refundableAllowed, no penaltyAllowed only before departure, no penalty, YQ & YR fees are non-refundableAllowed, no penalty
Rebooking or refund in case of no-show for the flightNot allowedAllowed, with a penalty of 30% of the ticket price, YQ & YR fees are non-refundableAllowed, with a penalty of 20% of the ticket priceNot allowedAllowed, no penalty
Combination of faresAllowedAllowedAllowedAllowedAllowed
Route changeNot allowedNot allowedNot allowedNot allowedNot allowed
Children under 2 years old (no seat)FreeFreeFreeNot allowedFree
Children under 2 years old (with a seat)No discount50% discount50% discountNot allowed50% discount
Children from 2 to 14 years oldNo discount50% discount50% discountNot allowed50% discount
Unaccompanied children (from 6 to 11 years old)No discount + Additional fee (10 000 KZT)25% discount + Additional fee (10 000 KZT)25% discount + Additional fee (10 000 KZT)Not allowed25% discount + Additional fee (10 000 KZT)
Unaccompanied children (from 12 years old)No discount + Additional fee (10 000 KZT)No discount + Additional fee (10 000 KZT)No discount + Additional fee (10 000 KZT)Not allowedNo discount + Additional fee (10 000 KZT)
IQ BonusesNone 2%3%2%2%
Maximum period of stay1 month6 months12 months12 months12 months
Meals on boardPaidPaidPaidPaidPaid
Seat selectionPaidPaidPaidPaidPaid
Fare inreaseNot allowedAllowed, a fee is chargedAllowed, a fee is chargedNot allowedNot allowed
Fare decreaseNot allowedNot allowedNot allowedNot allowedNot allowed
Refund of a partially used ticketNot allowedThe difference between the paid fare and the fare for the actually completed part of the route is refunded, and a 30% penalty is withheld, YQ & YR fees are not refundableThe difference between the paid fare and the fare for the actually completed part of the route is refundedNot allowedThe difference between the paid fare and the fare for the actually completed part of the route is refunded