| | LIGHT | OPTIMUM | COMFORT | YOUTH (16-22) / SENIOR (60+) | SUBSIDIZED |
| Hand luggage | 1 piece weighing up to 5 kg with dimensions 40x25x20cm | 1 piece weighing up to 5 kg with dimensions 40x25x20cm | 1 piece weighing up to 5 kg with dimensions 40x25x20cm | 1 piece weighing up to 5 kg with dimensions 40x25x20cm | 1 piece weighing up to 5 kg with dimensions 40x25x20cm |
| Checked-in luggage | Paid | 1 piece weighing up to 23 kg with the sum of three dimensions no more than 158 cm | 2 pieces weighing up to 23 kg with the sum of three dimensions no more than 158 cm | 1 piece weighing up to 23 kg with the sum of three dimensions no more than 158 cm | 1 piece weighing up to 20 kg with the sum of three dimensions no more than 158 cm |
| Rebooking | Not allowed | Allowed, with a penalty of 30% of the ticket price | Allowed, no penalty | Allowed only before departure, no penalty, YQ & YR fees are non-refundable | Allowed, no penalty |
| Refund | Not allowed | Allowed, with a penalty of 30% of the ticket price, YQ & YR fees are non-refundable | Allowed, no penalty | Allowed only before departure, no penalty, YQ & YR fees are non-refundable | Allowed, no penalty |
| Rebooking or refund in case of no-show for the flight | Not allowed | Allowed, with a penalty of 60% of the ticket price, YQ & YR fees are non-refundable | Allowed, with a penalty of 20% of the ticket price | Not allowed | Allowed, no penalty |
| Combination of fares | Allowed | Allowed | Allowed | Allowed | Allowed |
| Route change | Not allowed | Not allowed | Not allowed | Not allowed | Not allowed |
| Children under 2 years old (no seat) | Free | Free | Free | Not allowed | Free |
| Children under 2 years old (with a seat) | No discount | 50% discount | 50% discount | Not allowed | 50% discount |
| Children from 2 to 14 years old | No discount | 50% discount | 50% discount | Not allowed | 50% discount |
| Unaccompanied children (from 6 to 11 years old) | No discount + Additional fee (10 000 KZT) | 25% discount + Additional fee (10 000 KZT) | 25% discount + Additional fee (10 000 KZT) | Not allowed | 25% discount + Additional fee (10 000 KZT) |
| Unaccompanied children (from 12 years old) | No discount + Additional fee (10 000 KZT) | No discount + Additional fee (10 000 KZT) | No discount + Additional fee (10 000 KZT) | Not allowed | No discount + Additional fee (10 000 KZT) |
| IQ Bonuses | None | 2% | 3% | 2% | 2% |
| Maximum period of stay | 1 month | 6 months | 12 months | 12 months | 12 months |
| Meals on board | Paid | Paid | Paid | Paid | Paid |
| Seat selection | Paid | Paid | Paid | Paid | Paid |
| Fare inrease | Not allowed | Allowed, a fee is charged | Allowed, a fee is charged | Not allowed | Not allowed |
| Fare decrease | Not allowed | Not allowed | Not allowed | Not allowed | Not allowed |
| Refund of a partially used ticket | Not allowed | The difference between the paid fare and the fare for the actually completed part of the route is refunded, and a 30% penalty is withheld, YQ & YR fees are not refundable | The difference between the paid fare and the fare for the actually completed part of the route is refunded | Not allowed | The difference between the paid fare and the fare for the actually completed part of the route is refunded |
