On October 11, 2025, during the operation of regular passenger flight IQ368 from Kostanay to Astana, a technical malfunction was detected during takeoff at Kostanay Airport (KSN). As a result, the takeoff was discontinued.
Some passengers reported observing a brief flash of light near the landing gear area, which will be taken into account during the forthcoming technical inspection.
The aircraft returned to the parking stand under its own power, and all passengers were safely escorted back to the departure terminal. No injuries were reported.
A technical team from the airline has been dispatched to Kostanay Airport to conduct an inspection and resolve the issue.
Passengers were offered all necessary support, including hotel accommodation, full refunds at the point of purchase, or rebooking on alternative flights.
The safety of passengers and crew remains the airline’s highest priority, and all actions are being carried out in strict accordance with international aviation safety standards.